Aftercare

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Avoiding Damage

To prevent damage to your Lumina jewelry, avoid exposing it to harsh chemicals, extreme temperatures, or abrasive surfaces. Remove jewelry before engaging in activities such as swimming, exercising, or cleaning to prolong its lifespan.

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Handling Guidelines

Handle your Lumina jewelry with care to maintain its beauty and integrity. When putting on or removing jewelry, grasp it by the thickest part rather than the delicate elements. Store each piece separately in a soft pouch or lined jewelry box to prevent scratching or tangling.

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Polishing Your Jewelry

Periodically polish your Lumina jewelry using a soft, non-abrasive cloth to maintain its shine. Avoid using harsh chemicals or cleaners that may damage delicate surfaces or gemstones. For detailed cleaning instructions, refer to our care guide or consult with our customer support team.

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Water & Chemical Exposure

Limit exposure of your Lumina jewelry to water, perfumes, lotions, and household chemicals. Remove jewelry before showering, swimming, or applying cosmetics to minimize potential damage or discoloration. Clean gently with a soft cloth after wear to preserve its luster.

Orders

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What Payment Options Do You Accept?

We accept several payment methods, including major credit cards (Visa, MasterCard, American Express) We also accept Apple Pay. All transactions are processed securely to ensure your financial information is protected.

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How Do I Place an Order?

To place an order, simply browse our website, select the item(s) you wish to purchase, add your photo, then add them to your cart. Proceed to checkout, where you will enter your shipping information and payment details. Once your order is confirmed, you will receive an order confirmation email.

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How Can I Add a Discount Code?

During the checkout process, you will find a field labeled "Discount Code" Enter your code in this field and click "Apply" to see the discount reflected in your order total before completing your purchase.

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How Can I Track My Order?

Once your order has been made, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on our website or the carrier's website to monitor the status and estimated delivery date of your package.

Shipping & Refunds

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Shipping Times

Standard shipping times vary based on your location and product customization. Once your order is processed and crafted, you can expect delivery within 1-3 business weeks.

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Express Shipping Options

We offer express shipping for those who need their Lumina products sooner. Please contact us via email at support@luminauae.com or fill out our contact form to inquire about expedited shipping rates and options.

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Refunds and Returns

We stand behind the quality of our products with a money-back guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund. If you'd like to initiate a refund, contact our support team at support@luminauae.com

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International Shipping

We offer international shipping. Shipping times vary depending on the destination country.